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Problem Solver 345
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English
Note:
If you use roll paper other than Epson special media, see the user
documentation included with the paper, or contact your supplier.
Paper feed or paper jam problems occur
frequently
Try one or more of these solutions:
❏ Before loading paper and guiding it through the paper
insertion slot, adjust paper suction.
To adjust the paper suction using the printer driver, see
“Paper Configuration” on page 29 for Windows, see “Paper
Configuration” on page 113 for Mac OS 9.x, or see “Paper
Configuration” on page 177 for Mac OS X.
To adjust the paper suction using the control panel, see
“CUSTOM PAPER” on page 221.
❏ Make sure the paper is not folded or wrinkled.
❏ Make sure the paper is flattened.
❏ Make sure printing occurs within the operational
temperature range.
❏ Make sure the paper is not damp.
❏ Make sure the paper is not too thick or too thin. See “Paper”
on page 365.
❏ Make sure no foreign objects are inside the printer.
❏ For Windows, check the Media Type setting in the Main
menu. Make sure it is correct for the paper you are using. See
“Making Settings on the Main Menu” on page 20.