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Chapter 4 Troubleshooting
IP-900 Series
109
Classification Symptom Check Corrective action
Is the monitor power on? Check the monitor power and operation.
Is IP-900 series power on? Confirm that the PWR-LED is on.
No video is
output
(black screen)
Is IP-900 series correctly
connected to the monitor?
Check the connection between the IP-900 series
and monitor.
Has decoding started? See Section 3.5.3, "Operation & Status
(Decoder)," and confirm that "Normal
(Receiving)" is displayed for "Decoding."
Is the setup normal? Check the streaming address and port number
settings.
Blue/gray
screen is
output.
Is "Operating" displayed
for "Encoding" on the
streaming source device?
Confirm that the streaming source device is
distributing streams. In the case of the IP-900
series encoder, see Section 3.3.4, "Operation &
Status (Encoder)" and confirm that "Operating" is
displayed for "Encoding."
In the case of Unicast, confirm that the number of
possible streams of encoder is observed.
Only color
bars are
displayed.
Is the video input of the
source device normal?
In the case of IP-900 seriese encoder, if video
input is not received, the encoder outputs color
bars or gray view according to the setting of
"Display when no video signal input" on the AV
input setup page. Check video input.
Is the copy protected
content like DVD input to
HDMI interface?
The HDMI signal protected by HDCP
(High-bandwidth Digital Copy Protection system)
cannot be input to IP-900 series from the view
point of the copy right protection.
Check video input.
Is a receiving error present? Check the number of data packets received
(decoder information) according to Section
3.2.11, "Performance Statistics."
Display the Performance Summary frame several
times. If the number of data packets lost is
counted up, the network load may be high or there
may be a problem with the setting. Consult your
network administrator.
Video
Receiving
video
sometime
stops or video
image is
unstable.
Is the MTU size too small? Use the size recommended for the network used.
Is IP-900 series power on? Confirm that the PWR LED is on.
Is IP-900 series correctly
connected to the speaker?
Check the connection between IP-900 series and
speaker.
Is the volume of the speaker
used too low?
Check the volume of the speaker.
Is an alarm generated on the
streaming source device?
If an alarm is generated, see the operating manual
of the streaming source device.
No sound is
generated.
Is the streaming source device
correctly connected to the
audio source?
Check the connection of the audio cable.
Disconnect the audio output
cable from IP-900 series Does
it eliminate the noise?
If noise does not disappear even after the cable is
disconnected, check the audio cable and audio
output equipment.
Audio
Noise is
generated.
Is a receiving error present? Check the number of data packets received
(decoder information) according to Section 3.2.11,
"Performance Statistics."
Display the Performance Statistics frame several
times. If the number of data packets lost is counted
up, the network load may be high or there may be a
problem with the setting. Consult your network
administrator.
Data Data
communication
is disabled.
Is the port setting normal?
Is the port setting consistent
with the destination device?
Check the setting according to Section 3.2.6, "Data
Port."