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NOTE: On some computer screens, colors might appear differently than they do
when printed on paper. In this case, there is nothing wrong with the product, print
settings, or print cartridges. No further troubleshooting is required.
For more information, see:
•“
Change the print speed or quality” on page 32
•“
Choose papers for printing and copying” on page 17
Cause: The print settings were set incorrectly.
If this did not solve the issue, try the next solution.
Solution 6: Clean or replace the print catridges
Solution: Check the estimated ink levels in the print cartridges.
NOTE: Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider having a
replacement cartridge available to avoid possible printing delays. You do not need
to replace the print cartridges until print quality becomes unacceptable.
If there is ink remaining in the print cartridges, but you are still noticing a problem,
print a self-test report to determine if there is a problem with the print cartridges. If the
self-test report shows a problem, clean the print cartridges. If the problem persists,
you might need to replace the print cartridges.
For more information, see:
•“
Check the estimated ink levels” on page 70
•“
Print a self-test report” on page 69
•“
Clean the print cartridges” on page 79
Cause: The print cartridges needed to be cleaned or there was insufficient ink.
Ink is not filling the text or graphics completely
Try the following solutions if the ink is not filling the text or image completely so that it
appears that parts are missing or blank.
•
Solution 1: Check the print settings
•
Solution 2: Check the paper type
•
Solution 3: Make sure you are using genuine HP print cartridges
•
Solution 4: Check the print catridges
•
Solution 5: Replace the print cartridge
Chapter 13
102 Troubleshooting
Troubleshooting