Filter
Top Products
The scan feature does not work
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Turn on the computer
•
Solution 2: Check the cables
•
Solution 3: Install or reinstall the HP Photosmart Software
Solution 1: Turn on the computer
Solution: Turn on the computer.
Cause: The computer was turned off.
If this did not solve the issue, try the next solution.
Solution 2: Check the cables
Solution: Check the cables that connect the product to your computer.
Cause: The product was not properly connected to the computer through a USB
cable.
If this did not solve the issue, try the next solution.
Solution 3: Install or reinstall the HP Photosmart Software
Solution: Install or reinstall the software that came with the product.
Cause: The software that came with the product was not installed or was not
running.
Errors
If the product has an error, the lights on the product might flash, or an error message
might appear on your computer screen.
This section contains the following topics:
•
Product messages
•
File messages
•
General user messages
•
Paper messages
•
Power and connection messages
•
Print cartridge messages
Errors 143
Troubleshooting