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5. Reinsert the print cartridge by sliding it forward into the slot on the right. Then
push the print cartridge forward until it clicks into the socket.
6. Repeat steps 1 and 2 for the tri-color print cartridge on the left side.
Cause: The indicated print cartridges were installed incorrectly.
Non-HP cartridges installed
Solution: Follow the prompts on the display to continue, or replace the indicated
print cartridges with genuine HP cartridges.
HP recommends that you use genuine HP print cartridges. Genuine HP print
cartridges are designed and tested with HP printers to help you easily produce great
results, time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer
service or repairs required as a result of using of a non-HP supply will not be
covered under warranty.
If you believe you purchased genuine HP print cartridges, go to:
www.hp.com/go/anticounterfeit
For more information, see:
“
Replace the print cartridges” on page 71
Cause: The product detected that a non-HP print cartridge was installed.
Print cartridge is missing, incorrectly installed, or not intended for your product
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Insert the print cartridges
•
Solution 2: Remove the tape from the print cartridges
Errors 207
Troubleshooting