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After setting up the product, it does not print
Solution:
• Look at the On button located on the product. If it is not lit, the product is turned
off. Make sure the power cord is firmly connected to the product and plugged into
a power outlet. Press the On button to turn on the product.
• Make sure the print cartridges are installed.
• Make sure you have paper loaded in the input tray.
• Make sure that the product does not have a paper jam.
• Check that the print carriage is not jammed.
Open the front access door to access the print carriage area. Remove any objects
that are blocking the print carriage, including any packing materials. Turn off the
product, and then turn it on again.
• Print a test page to see if the product can print and is communicating with the
computer. For more information, see “
Print a self-test report” on page 69.
• Make sure that the print queue is not paused. If it is, choose the appropriate setting
to resume printing. For more information about accessing the print queue, see
the documentation that came with the operating system installed on your
computer.
• Check the USB cable. If you are using an older cable, it might not be working
properly. Try connecting it to another product to see if the USB cable works. If
you experience problems, the USB cable might need to be replaced. Also verify
that the cable does not exceed 3 meters (9.8 feet) in length.
• Make sure your computer is USB ready and that you are using a supported
operating system. For more information, see the Readme file.
• Check the connection from the product to your computer. Verify that the USB
cable is securely plugged into the USB port on the back of the product. Make sure
the other end of the USB cable is plugged into a USB port on your computer. After
the cable is connected properly, turn off the product, and then turn it on again.
• If you are connecting the product through a USB hub, make sure the hub is turned
on. If the hub is on, try connecting directly to your computer.
Setup troubleshooting 91
Troubleshooting