HP (Hewlett-Packard) C4400 All in One Printer User Manual


 
Product messages
The following is a list of product-related error messages:
Carriage jam
Mechanism error
Carriage blocked
Door open
Firmware revision mismatch
Memory is full
Scanner failure
Scan errors
Unable to print
Product might not be correctly installed
Product was not found
Product could not find available scan destinations
Required software component was not found or was incorrectly installed
Error occurred while communicating with the product
Missing HP Photosmart Software
Carriage jam
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
Solution 1: Clear the paper jam from the rear door
Solution 2: Clear the paper jam from the front
Solution 3: Make sure the print carriage can move freely
Solution 4: Verify that the product is properly connected to a power source
Solution 5: Print a self-test report
Solution 6: Reset the product
Solution 7: Contact HP support for service
Solution 1: Clear the paper jam from the rear door
Solution: Clear the paper jam from the rear door.
For more information, see:
Clear paper jams” on page 98
Cause: The product had a paper jam.
If this did not solve the issue, try the next solution.
Chapter 13
144 Troubleshooting
Troubleshooting