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number
Verification step Possible problems Solutions
4 Does the device
print from the
computer?
Connect the network
cable or USB cable
to the device and the
computer. Use a
word-processing
application to send a
print job to the device.
Software is not installed
correctly or an error occurred
during software installation.
Uninstall and then reinstall the
device software. Verify that
you are using the correct
installation procedure and the
correct port setting.
The cable is not connected
correctly.
Reconnect the cable.
An incorrect driver is selected. Select the proper driver.
Other devices are connected to
the USB port.
Disconnect the other devices
and try again to print.
There is a port driver problem
in Microsoft Windows.
Uninstall and then reinstall the
device software. Verify that
you are using the correct
installation procedure and the
correct port setting.
If the error persists, contact HP Customer Care. See
HP Customer Care or the support flyer that came in the device
box.
100 Chapter 9 Problem solving ENWW