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Control panel message Description Recommended action
51 Laser Error The device has experienced an internal
hardware error.
Turn off the power by using the power
switch, wait at least 30 seconds, and
then turn on the power and wait for the
device to initialize.
If a surge protector is being used,
remove it. Plug the device directly into
the wall socket. Use the power switch to
turn the device on.
If the error persists, contact
HP Customer Care. See
HP Customer
Care or the support flyer that came in
the device box.
52 Scanner Error The device has experienced an internal
hardware error.
Turn off the power by using the power
switch, wait at least 30 seconds, and
then turn on the power and wait for the
device to initialize.
If a surge protector is being used,
remove it. Plug the device directly into
the wall socket. Use the power switch to
turn the device on.
If the error persists, contact
HP Customer Care. See
HP Customer
Care or the support flyer that came in
the device box.
55.1 Error
59.A0 Error
54.1C Error
The device has experienced an internal
hardware error.
Turn off the power by using the power
switch, wait at least 30 seconds, and
then turn on the power and wait for the
device to initialize.
If a surge protector is being used,
remove it. Plug the device directly into
the wall socket. Use the power switch to
turn the device on.
If the error persists, contact
HP Customer Care. See
HP Customer
Care or the support flyer that came in
the device box.
57 Fan Error
Turn off then on
The device has experienced a problem
with its internal fan.
Turn off the power by using the power
switch, wait at least 30 seconds, and
then turn on the power and wait for the
device to initialize.
If the error persists, contact
HP Customer Care. See
HP Customer
Care or the support flyer that came in
the device box.
Critical error messages (continued)
ENWW Control panel messages 103