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Control panel message Description Recommended action
No paper pickup
Press [
]
The print engine has failed to pick up a
piece of media.
In Tray 1, verify that the media was
inserted far enough into the tray. In
Tray 2 or optional Tray 3, verify that the
paper-length guide is in the correct
position for the media size that you are
using.
Reload the media in the input tray and
press
(S
ELECT
) to continue the job.
If the error persists, contact
HP Customer Care. See
HP Customer
Care or the support flyer that came in
the device box.
Replace supplies
Override in use
A supply is low and using Override may
result in unsatisfactory print quality.
Replace the supply that is low.
Settings cleared The device has cleared job settings. Re-enter any appropriate job settings.
Unauthorized yellow
Unauthorized magenta
Unauthorized cyan
Unauthorized black
A new supply has been installed that is
not made by HP. One of these four
messages is displayed until an HP
supply is installed or
(S
ELECT
) is
pressed.
If you believe you purchased an HP
supply, please call the HP fraud hotline
at 1-877-219-3183. Service or repairs
required as a result of using non-HP
supplies is not covered under HP
warranty.
To continue printing, press
(S
ELECT
).
Critical error messages
Critical error messages can indicate some kind of failure. Cycling the power might fix the
problem. If a critical error persists, the device might require service.
Critical error messages
Control panel message Description Recommended action
50 Fuser Error The device has experienced an internal
hardware error.
Turn off the device, wait at least
25 minutes, and then turn on the device.
If a surge protector is being used,
remove it. Plug the device directly into
the wall socket. Use the power switch to
turn on the device.
If the error persists, contact
HP Customer Care. See
HP Customer
Care or the support flyer that came in
the device box.
Alert and warning messages (continued)
102 Chapter 9 Problem solving ENWW