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Identifying and correcting print defects
Use the checklist and print-quality issues charts in this section to solve print-quality problems.
Print-quality checklist
General print-quality problems can be solved by using the following checklist:
1. Make sure that the paper or print media that you are using meets specifications.
Generally, smoother paper provides better results.
2. If you are using a special print media such as labels, transparencies, glossy, or
letterhead, ensure that you have printed by type.
3. Print a Configuration page and Supplies Status page at the device. See
Special pages.
● Check the Supplies Status page to see if any supplies are low or empty. No
information is provided for non-HP print cartridges.
● If the pages do not print correctly, the problem is with the hardware. Contact
HP Customer Care. See
HP Customer Care or the flyer that came in the device box.
4. Print a Demo page from the HP Toolbox. If the page prints, the problem is with the
printer driver.
5. Try printing from a different program. If the page prints correctly, the problem is with the
program from which you were printing.
6. Restart the computer and the device and try printing again. If the problem is not
resolved, choose one of these options:
● If the problem is affecting all printed pages, see
General print quality issues.
● If the problem is affecting only pages printed in color, see
Solving issues with color
documents.
General print quality issues
The following examples depict letter-size paper that has passed through the device short
edge first. These examples illustrate problems that would affect all of the pages that you
print, whether you print in color or in black only. The topics that follow list the typical cause
and solution for each of these examples.
Problem Cause Solution
Print is light or faded.
The media might not meet
HP specifications.
Use media that meets
HP specifications.
One or more print cartridges
might be low. If you are using
non-HP print cartridges, no
messages appear on the
device control panel or in the
HP Toolbox.
Replace any low print
cartridges. See
Changing print
cartridges.
If none of the print cartridges is
low or empty, remove the print
cartridges one at a time and
inspect the toner roller in each
to see if the roller is damaged.
If so, replace the print cartridge.
Print the Supplies Status page
to check the remaining life. See
Supplies Status page.
110 Chapter 9 Problem solving ENWW