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Problem Cause Solution
More than one sheet feeds at
one time.
The media tray might be
overloaded.
Remove some of the media
from the tray. See
Loading trays.
The media might be wrinkled,
folded, or damaged.
Verify that the media is not
wrinkled, folded, or damaged.
Try printing on media from a
new or different package.
Device does not pull media
from the media input tray.
The device might be in manual
feed mode.
● If Manual feed appears on
the device control-panel
display, press
(S
ELECT
)
to print the job.
● Verify that the device is not
in manual feed mode and
print your job again.
The media tray might be
overloaded.
Remove some of the media
from the tray. See
Loading trays.
The paper-length adjustment
control in Tray 2 or optional
Tray 3 is set at a length that is
greater than the media size.
Adjust the paper-length
adjustment control to the
correct length.
The pickup roller might be dirty
or damaged.
Contact HP Customer Care.
See
HP Customer Care or the
support flyer that came in the
device box.
Performance problems
Try the tips in this section if pages exit the device, but have nothing printed on them, or
when the device does not print any pages.
Problem Cause Solution
Pages print but are totally blank.
The sealing tape might still be
in the print cartridges.
Verify that the sealing tape has
been completely removed from
the print cartridges.
The document might contain
blank pages.
Check the document that you
are printing to see if content
appears on all of the pages.
The device might be
malfunctioning.
To check the device, print a
Configuration page.
Pages print very slowly.
Heavier media types can slow
the print job.
Print on a different type of
media.
Complex pages will print slower Proper fusing may require a
slower print speed to ensure
the best print quality.
118 Chapter 9 Problem solving ENWW