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Problem Cause Solution
Only black is printing when the
document should be printing in
color.
Color mode is not selected in
your program or printer driver.
Select color mode instead of
grayscale mode.
The correct printer driver might
not be selected in the program.
Select the correct printer driver.
The device might not be
correctly configured.
Print a Configuration page. If
no color appears on the
Configuration page, contact
HP Customer Care. See
HP Customer Care or the
support flyer that came in the
device box.
One or more colors are not
printing, or are inaccurate.
Sealing tape might be on the
print cartridges.
Verify that the sealing tape has
been completely removed from
the print cartridges.
The media might not meet HP
specifications.
Use a different paper, such as
high-quality paper that is
intended for color laser printers.
The device might be operating
in excessively humid conditions.
Verify that the device
environment is within humidity
specifications.
One or more print cartridges
might be low. If you are using
non-HP print cartridges, no
messages appear on the
device control panel or in the
HP Toolbox.
Replace any low print cartridges.
The control panel is set for
override.
Replace low or empty print
cartridges.
A color is printing inconsistently
after you load a new print
cartridge.
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
Another print cartridge might be
low. If you are using a non-HP
print cartridge, it might be low
or empty but you will receive no
indication.
Remove the print cartridge for
the color that is printing
inconsistently and reinstall it.
The control panel is set for
override.
Replace low or empty print
cartridges.
ENWW Print problems 115