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Just in case …
3.7
Transmission errors
T
.1.1 The remote fax machine did not respond to your machine.
Call someone at the remote machine.
T
.1.4 Someone pressed
STOP
at the remote unit in the middle of the hand-
shake (the very first part of the fax communication, when the two
units “agree” on the settings they will share).
T
.2.1 Either the phone line disconnected during transmission or fax com-
munication became impossible due to bad phone line conditions.
Re-try the call.
T
.2.2 The two fax machines were incompatible. Your fax machine sends and
receives only
ITU
-
T
Group 3 fax communication, the industry standard
since the early 1980s.
T
.2.3 Bad phone line conditions made fax communication impossible.
Conditions can change rapidly, so try the call again later.
T
.3.1 During transmission, your machine’s bult-in page counter detected a
possible error in the document feeder.
Carefully put the document back into the feeder and try the call again.
T
.4.1 The telephone line disconnected during the transmission of a page
because of excessive modem errors or because the remote unit ran out
of paper. Try the call again.
T
.4.2 After transmission began, poor line conditions developed.
Try the call again.
T
.4.4 Poor line conditions prevented transmission.
Try the call again.
T
.5.1,
T
.5.2
ECM
transmission failed.
T
.5.3 Conditions can change rapidly, so Try the call again later.
“Check Message” printouts
When your machine detects an error on a fax call, it produces an error printout
headed by the words “Check Message.” This printout lists the following information
about the transmission:
• The resulting error code
• A communications error message (see “What error messages can mean,” below)
• The phone number of the fax machine with which your machine had attempted
to communicate
What error messages can mean
The error messages on Check Message printouts can mean a variety of things.
Here is a brief summary:
Error message Possible meanings
Check condition of • Remote machine malfunctioned
remote fax. • No “handshake” signals from remote fax
• Wrong phone number reached
Repeat transmission. • Poor phone line conditions
• No “handshake” signals from remote fax
• Document misfeed or miscount
• Unable to reach remote machine after
attempting specified number of redial tries
Line is busy. • Remote machine’s line was busy
• Remote machine’s line did not answer
Check received documents • Remote confirmation signal not received
from remote fax
• Poor line conditions caused a poor image
Memory full. • Remote fax’s memory capacity exceeded
Dialing number is not set. • Stored phone number failed to dial properly
Stopped. • Someone pressed
STOP
at the remote fax
in the middle of the “handshake”