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General questions
Q: Where do I add ink or toner to make my fax machine’s printouts darker?
A: Your fax machine dose not use ink or toner. Instead, it uses a special printing
technique called Film Imaging, also known as thermal-transfer printing. To
adjust the darkness of copies or transmissions, insert a document and press
CONTRAST
repeatedly to adjust the contrast setting. “Dark” prints as the dark-
est setting. The machine will reset automatically to normal contrast after the
copying or sending.
Note: You can’t adjust the darkness of an incoming fax printout.
Q: When I unplug my machine or if the power goes off, will I lose the information
I have stored — such as my
TTI
, autodialer entries, the time and date, etc. —
and have to re-enter them?
A: No. Your machine has two special backup batteries.
One protects user settings for several days if power fails or if your machine is
disconnected from the power source. The second battery is rechargeable and
preserves data in the memory for up to 72 hours in case of a power loss This
battery requires about 1 day to reach full charge after power to the machine is
restored.
We advise you to restore power to the machine as soon as possible.
Q: Can I use a dust cover on my fax machine?
A: No! A dust cover blocks air circulation, which could cause your machine to
overheat. (See page 1.6 for other guidelines.)
Q: Can I re-use the ink film when I run out of it?
A: Yes, but only for an emergency. The quality of the printouts will be lowered,
because previous printouts will have used parts of the roll. Always try to have
at least one replacement roll of ink film, so as to avoid this situation.
Sending faxes
Q: Sometimes, I try to send a fax while using either the handset or the
MONITOR
/
CALL
feature. But, when the other side answers, I hear a horrible
screeching sound, so I hang up. What’s happening?
A: That was the other fax machine trying to say “Hello” to your machine. You will
hear sounds like that any time you call a fax machine which is set to answer
automatically (as when you set your machine to Fax Ready mode). It’s by using
these tones that machines send faxes over ordinary phone lines. So, next time
you hear such tones, press
START
(and, if you are using the handset, hang up)
to send a fax.
Q: I just sent a fax. However, the number that appeared in my machine’s display
during the transmission was not the number I dialed. Why?
A: That number you saw is programmed into the remote fax machine by the user.
Some users prefer different numbers to appear than the ones they are really
using. And some people take over another person’s fax machines that has
already been programmed and don’t know how to change the original number.
Q: Can I transmit and receive at the same time?
A: No. Use the call request feature (see pages 2.47–2.48) to ask the person at the
remote fax machine if he or she wants to transmit or receive after your fax
communication is complete.
Common questions
3.11
We’re online to help you!
Before you try calling for help, first please give the Muratec Information
System a try.
The Muratec Information System is available to you 24 hours a day, 7 days
a week. You can use your fax machine to call this “fax-on-demand” system
and receive printouts of information, such as the most common questions
asked about your machine. Often, this is the fastest way to find out the
answer to any question you may have. And it’s a free call!
To use the Muratec Information System:
1
On your fax machine, obtain a dial tone by pressing
MONITOR
/
CALL
.
2
Call 1-800-215-1698.
3
Follow the system’s voice instructions.