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ProSecure Web/Email Security Threat Management (STM) Appliance Reference Manual
xi
v1.0, September 2009
Chapter 7
Troubleshooting and Using Online Support
Basic Functioning ...........................................................................................................7-2
Power LED Not On ...................................................................................................7-2
Test LED or Status LED Never Turns Off .................................................................7-2
LAN or WAN Port LEDs Not On ...............................................................................7-3
Troubleshooting the Web Management Interface ...........................................................7-3
When You Enter a URL or IP Address a Time-out Error Occurs ....................................7-4
Troubleshooting a TCP/IP Network Using a Ping Utility .................................................7-5
Testing the LAN Path to Your STM ..........................................................................7-5
Testing the Path from Your PC to a Remote Device ................................................7-6
Restoring the Default Configuration and Password ........................................................7-6
Problems with Date and Time .........................................................................................7-7
Using Online Support .....................................................................................................7-8
Enabling Remote Troubleshooting ...........................................................................7-8
Installing Hot Fixes ...................................................................................................7-9
Sending Suspicious Files to NETGEAR for Analysis .............................................7-10
Accessing the Knowledge Base and Documentation .............................................7-11
Appendix A
Default Settings and Technical Specifications
Appendix B
Related Documents
Index