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7-1
v1.0, September 2009
Chapter 7
Troubleshooting and Using Online Support
This chapter provides troubleshooting tips and information for the STM. After each problem
description, instructions are provided to help you diagnose and solve the problem. For the common
problems listed, go to the section indicated.
• Is the STM on?
Go to “Basic Functioning” on page 7-2.
• Have I connected the STM correctly?
Go to “Basic Functioning” on page 7-2.
• I cannot access the STM’s Web Management Interface.
Go to “Troubleshooting the Web Management Interface” on page 7-3.
• A time-out occurs.
Go to “When You Enter a URL or IP Address a Time-out Error Occurs” on page 7-4.
• I have problems with the LAN connection.
Go to “Troubleshooting a TCP/IP Network Using a Ping Utility” on page 7-5.
• I want to clear the configuration and start over again.
Go to “Restoring the Default Configuration and Password” on page 7-6
• The date or time is not correct.
Go to “Problems with Date and Time” on page 7-7
• I need help from NETGEAR.
Go to “Using Online Support” on page 7-8.
Note: The STM’s diagnostic tools are explained in “Using Diagnostics Utilities” on
page 6-40.