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ProSecure Web/Email Security Threat Management (STM) Appliance Reference Manual
Monitoring System Access and Performance 6-43
v1.0, September 2009
4. In Destination IP Address, enter the IP address of the destination of the traffic stream that you
want to analyze.
5. Click Start. You are prompted to save the downloaded traffic information file to your
computer, however, do not save the file until you have stopped capturing the traffic flow.
6. When you want to stop capturing the traffic flow, click Stop.
7. Select a location to save the captured traffic flow. (The default file name is
diagnostics.result.dat.) The file downloads to the location that you specify.
8. When the download is complete, browse to the download location you specified and verify
that the file has been downloaded successfully.
9. Send the file to NETGEAR Technical Support for analysis.
Gathering Important Log Information and Generating a Network
Statistics Report
When you request support, NETGEAR Technical Support might ask you to collect the debug logs
and other information from your STM.
This section discusses the Gather Important Log Information section, Network Statistics Report
section, and Reboot the System section of the Diagnostics screen.
Figure 6-22 [Diagnostics, screen 3of 3]