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ProSecure Web/Email Security Threat Management (STM) Appliance Reference Manual
7-4 Troubleshooting and Using Online Support
v1.0, September 2009
• Make sure that you are using the SSL https://address login rather than the http://address login.
• Make sure that your browser has Java, JavaScript, or ActiveX enabled. If you are using
Internet Explorer, click Refresh to be sure that the Java applet is loaded.
• Try quitting the browser and launching it again.
• Make sure that you are using the correct login information. The factory default login name is
admin and the password is password. Make sure that Caps Lock is off when entering this
information.
If the STM does not save changes you have made in the Web Configuration Interface, check the
following:
• When entering configuration settings, be sure to click the Apply button before moving to
another menu or tab, or your changes are lost.
• Click the Refresh or Reload button in the Web browser. The changes might have occurred, but
the Web browser might be caching the old configuration.
When You Enter a URL or IP Address a Time-out Error
Occurs
A number of things could be causing this situation. Try the following troubleshooting steps.
• Check whether other computers on the LAN work properly. If they do, ensure that your
computer’s TCP/IP settings are correct.
• If the computer is configured correctly, but still not working, ensure that the STM is connected
and turned on. Connect to the Web Management Interface and check the STM’s settings. If
you cannot connect to the STM, see the information in the previous section (“Troubleshooting
the Web Management Interface” on page 7-3).
• If the STM is configured correctly, check your Internet connection (for example, your modem
or router) to make sure that it is working correctly.
Tip: If you do not want to revert to the factory default settings and lose your
configuration settings, you can restart the STM and use a sniffer to capture
packets sent during the reboot. Look at the ARP packets to locate the STM’s
LAN interface address.