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Troubleshooting
This chapter contains information about the following topics:
•
“Troubleshooting the WLAN IP Telephony Manager 2245” (page 113)
•
“Troubleshooting the WLAN Application Gateway 2246” (page 116)
• “Troubleshooting the handset” (page 116)
•
“Dropped calls” (page 119)
• “Troubleshooting coverage issues” (page 139)
•
“Before calling Nortel Technical Support” (page 139)
Troubleshooting the WLAN IP Telephony Manager 2245
Use the System Status Menu screen to obtain information about system
alarms and network status.
For information about how to connect to the WLAN IP Telephony Manager
2245 and access the System Status Menu screen from the NetLink SVP-II
System screen, see “WLAN IP Telephony Manager 2245 configuration”
(page 93).
Options on the System Status Menu screen provide a window into the
real-time operation of the system components. Use this data to evaluate
system function and to troubleshoot areas that can be experiencing
problems.
On the System Status Menu screen, select from the following options:
• Error Status—displays alarm and error message information.
• Network Status—displays information about the Ethernet network to
which the WLAN IP Telephony Manager 2245 is connected.
• Software Versions—lists the software versions for the WLAN IP
Telephony Manager 2245.
Nortel Communication Server 1000
WLAN IP Telephony Installation and Commissioning
NN43001-504 03.04 Standard
23 September 2008
Copyright © 2004–2008 Nortel Networks
.