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Before calling Nortel Technical Support 139
For more information, see WLAN Handsets Fundamentals (NN43001-505),
.
Troubleshooting coverage issues
Coverage issues are best resolved by adding and relocating APs as
required. Overlap issues can be resolved by reassigning channels to the
APs or by relocating the APs. For more information, see “Troubleshooting
WLAN IP Telephony installations” (page 167).
Before calling Nortel Technical Support
To facilitate the handling of the call, obtain the following information and
have it available when placing a call to Nortel Technical Support:
•
software versions on the wireless infrastructure, such as the APs
• pre-installation site survey, including typical network information and
the wireless site survey information from the site survey tool such as
the Nortel Site Survey Tool
• paper-based layout of AP placement
•
a more refined site survey of the area having issues using the wireless
handset in Site Survey mode
•
list of the PBX and LTPS software versions, including a list of patches
• WLAN IP Telephony Manager 2245 and handset firmware versions
•
WLAN IP Telephony Manager 2245 configuration menu screen
captures
•
any error messages displayed in the Error Status screen of the System
Status Menu of the WLAN IP Telephony Manager 2245
•
any error messages displayed on the handset display screen
•
content of the Syslog Server (if using)
•
log of the DHCP Server (if available), if using DHCP
Nortel Communication Server 1000
WLAN IP Telephony Installation and Commissioning
NN43001-504 03.04 Standard
23 September 2008
Copyright © 2004–2008 Nortel Networks
.