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Capture assert error messages with the Configuration Cradle 211
8 End debug; copy and paste the following commands on the CLI:
debug disable-all
show debug
9 Stop the wired and wireless captures.
10 Zip the captures and send them to Nortel.
--End--
Scan for interference. MetaGeek Wi-Spy 2.4GHz Spectrum Analyzer is
one low-cost option. For more information, go to w
ww.metageek.net.
Capture assert error messages with the Configuration Cradle
One of the key features of the Configuration Cradle is the ability to extract
assert error data when the handset (WLAN Handset 2210/2211/2212)
encounters an exception condition and cannot recover from it gracefully.
This dump contains information with which the design team can quickly
isolate and fix the problem.
The Assert Error message appears on the LCD display after the handset
detects a system error from which it cannot recover. The assert error data
is stored in flash memory until you power cycle the handset. You can use
the Configuration Cradle to retrieve this information as an .asrt file, which
you can then send to Nortel technical support for further debugging.
Use the steps in Procedure 30 “Recording an assert error message” (page
211) to record and retrieve assert error data.
ATTENTION
Do not replace the battery pack before you perform the steps in Procedure 30
“Recording an assert error message” (page 211).
Procedure 30
Recording an assert error message
Step Action
1 Write down the error message that appears on the LCD display.
2 While the Config program is running, remove the battery pack
and place the handset in the Configuration Cradle.
3 Open the File menu and select Get Assert Information.
4 Browse to the location to which you want to save the .asrt file.
5 Click Get Assert Data.
The handset uploads the .asrt file to the location that you
specified in Step 4.
Nortel Communication Server 1000
WLAN IP Telephony Installation and Commissioning
NN43001-504 03.04 Standard
23 September 2008
Copyright © 2004–2008 Nortel Networks
.