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192 Troubleshooting WLAN IP Telephony installations
Table 26
Handset error messages (cont’d.)
Short Error code Description Action
PBX No PBX The phone is not
communicating with the
PBX.
Check the cross connects,
bridge clips, punch downs
on demarcation block,
amphenol tail. and PBX
(see if the extension is built
correctly).
SVP No SVP Response The phone cannot
communicate with the WLAN
IP Telephony Manager 2245.
Configure the Ethernet
switch port and SVP to
100/full. Forward the DHCP
option 151 to the IP of the
SVP server. Verify the
settings on the AP. Verify
that there is no 2.4 Ghz
interference of any kind.
SVP No SVP IP No static IP entered into
the phone for the WLAN IP
Telephony Manager 2245.
Check for a valid IP in the
phone. Check the license
management configuration.
Compare a working phone
code to the nonworking
phone code.
SW No SW Found No phone code is found on
the TFTP server.
Point the TFTP software
to the correct directory that
contains valid code.
System System Locked The WLAN IP Telephony
Manager 2245 is locked.
Dial in and verify that system
is locked. Soft reset the
SpectraLink infrastructure
through the menu system.
TFTP TFTP Error(s) A failure occurred during the
TFTP software update.
Check the TFTP software
(SolarWinds is not
compatible). Check the
TFTP configuration. Forward
option 66 in the DHCP
scope, to the IP address of
the TFTP server.
Timing information
The WLAN IP Telephony Manager 2245 sends payload packets to the
handset every 30 ms in a 5 ms window. The handsets are likely to
experience issues if the jitter between the WLAN IP Telephony Manager
2245 and the AP is greater than 5 ms. Ideally, jitter in this part of the
network is 1 ms or less.
Nortel Communication Server 1000
WLAN IP Telephony Installation and Commissioning
NN43001-504 03.04 Standard
23 September 2008
Copyright © 2004–2008 Nortel Networks
.