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Polycom CX5500 Unified Conference Station for Microsoft Lync User Guide
Polycom, Inc. 69
Troubleshooting: What happens if my phone has the wrong login credentials?
If your phone has incorrect login credentials, or you need to re-submit login credentials, the following
happens:
The message “Login credentials have failed/Please update them if information is incorrect”
displays on the screen.
A red lock icon displays under the time in the status bar to warn you that your credentials
have failed.
The message “Invalid login credentials” displays under the time in the status bar.
The Calendar icon does not display on the Home screen.
To learn more about your login credentials and how to re-submit or update them, see Access
Features with Your Login Credentials.
Troubleshooting: Why doesn’t the calendar display anymore?
When you do not see the Calendar icon in Home view, or you are not receiving meeting reminders,
your phone may not be connected to the Microsoft Exchange Server. To re-connect to the server
and use the Calendar feature again, tap Settings from Home view, and tap Features > Calendar.
From the Calendar screen, tap Connect to the server.
Note: Accessing the calendar when the user login feature is enabled
When you log in to a phone that has the User Login feature enabled to access the calendar, re-enter
your login credentials so that the calendar works. For information about entering your login
credentials, see Access Features with Your Login Credentials.
Open and Close the Calendar
You can access the calendar from Home view.
To open the calendar:
» From Home view, tap Calendar.
The calendar’s Day view displays showing your meetings for the day, as shown next.