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Polycom CX5500 Unified Conference Station for Microsoft Lync User Guide
Polycom, Inc. 85
Caution: Restarting your phone
Before you restart your phone, contact your system administrator. If your phone is malfunctioning,
you may be able to restore normal operation without restarting. In addition, your administrator may
want to troubleshoot your phone before you restart it.
If you need to update your phone’s configuration, don’t restart your phone. See Update Phone
Configuration.
To restart the phone:
1 From Home view, tap Settings > Basic > Restart Phone.
The message “Are you sure?” displays.
2 If you still want to restart the phone, tap Yes.
The restart process begins. The process ends when the default Home screen displays.
Update Phone Configuration
Your system administrator may ask you to update your phone configuration. You may be able to do this
without restarting your phone.
To update your phone’s configuration:
1 From Home view, tap Settings > Basic > Update Configuration.
The message “Are you sure?” displays.
2 To update the configuration, tap Yes.
Your phone may restart, depending on the phone settings that have changed.
Test Phone Hardware
Your system administrator might ask you to access a diagnostics menu on your phone to test your phone
hardware. You can test your phone’s microphones, speaker, keypad mappings, and touchscreen. See
your system administrator for instructions on how to perform these tests.
To test your phone hardware:
1 From Home view, tap Settings > Status > Diagnostics > Test Hardware.
2 From the Test Hardware screen, tap one of the following:
Audio Diagnostics
Display Diagnostics
Touch Screen Diagnostics