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B – Command Line Interface
Create Support Command
B-14 59043-06 A
0
Create Support Command
Assembles all log files and switch memory data into a core dump file
(dump_support.tgz zip) and prompts you to send it to a remote host. This file is
useful to technical support personnel for troubleshooting switch problems. Use
this command when directed by your authorized maintenance provider. The
command prompts you for the following:
IP address of the remote host
An account name and password on the remote host
Pathname for an existing folder on the remote host
Authority Admin session
Syntax create support
Examples The following is an example of the Create Support command:
SANbox2 (admin) #> create support
Log Msg: [day month date time UTC 2004][C][8400.003B][Switch][Creating the support
file - this will take several seconds]
FTP the dump support file to another machine? (y/n): y
Enter IP Address of remote computer: 10.20.33.130
Login name: johndoe
Enter remote directory name: bin/support
Would you like to continue downloading support file? (y/n) [n]: y
Connected to 10.20.33.130 (10.20.33.130).
220 localhost.localdomain FTP server (Version wu-2.6.1-18) ready.
331 Password required for johndoe.
Password: xxxxxxx
230 User johndoe logged in.
cd bin/support
250 CWD command successful.
lcd /itasca/conf/images
Local directory now /itasca/conf/images
bin
200 Type set to I.
put dump_support.tgz
local: dump_support.tgz remote: dump_support.tgz
227 Entering Passive Mode (10,20,33,130,232,133)
150 Opening BINARY mode data connection for dump_support.tgz.
226 Transfer complete.
43430 bytes sent in 0.292 secs (1.5e+02 Kbytes/sec)
Remote system type is UNIX.
Using binary mode to transfer files.