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PROBLEMS AND SOLUTIONS
If the fax features do not operate normally, please check the following.
Check
Is the fax power switch turned on?
Is the correct dial mode set for your
line?
Is the telephone line properly connected?
Is the main switch turned on?
Is the machine in fax mode?
Does the receiving fax machine have
paper?
Does the receiving machine support
G3 transmission?
Are the sub-address and passcode correct?
Is the receiving machine ready to receive?
Is the original within the range of
transmittable documents?
Was the original placed so that the
correct side is scanned?
If the receiving machine is using
thermal paper, was the thermal paper
loaded with the wrong side out?
Were line conditions poor due to
thunder or another reason?
Were the resolution and exposure
settings suitable?
Is the machine's clock set to the
correct time?
Does a message appear in the display
instructing you to add toner or paper?
(Printing is not possible.)
Was the wrong side of the original
scanned in the transmitting machine?
Is the original faint?
Were line conditions poor due to
thunder or another reason?
Is the document glass or the scanner
in the scanning unit dirty?
Is the volume set to "low"?
Has the ringer volume been turned
off?
Solution
Turn on the fax power switch.
Check your line and set the
correct dial mode.
Check the connections.
Turn the main switch on.
Press the IMAGE SEND key to
set the machine to fax mode.
Check with the operator of the
receiving machine.
Check the transmittable sizes.
Make sure the original is
placed so that the correct side
is scanned.
Check with the operator of the
other machine.
Try the transmission again.
Check the resolution and
exposure settings.
Set the clock to the correct
time.
Restore printing capability as
instructed by the display
message. Printing will begin.
Check with the operator of the
transmitting machine.
Ask the other party to re-send
the document using a suitable
exposure setting.
Ask the other party to send the
document again.
Clean the document glass or the
scanner in the scanning unit.
Set the speaker volume to
"medium" or "high".
Set the ringer volume to "low",
"medium", or "high".
Page
0-1
8-4
Printer manual,0-7
Printer manual,1-4
1-3, 2-2
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1-8
1-7
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1-9 and 1-10
Printer
manual, 3-15
7-3
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Printer
manual, 4-12
8-5
8-5
Problem
The machine does not operate.
Dialing is not possible.
Transmission is not
possible.
The transmitted image
prints out blank at the
receiving side.
The transmitted image is
distorted.
Transmission does not take
place at the specified time.
Printing does not take place
after reception.
A received image prints out
blank.
The received image is faint.
The received image is
distorted.
White or black lines appear
in the transmitted image.
A dial tone is not heard
through the speaker.
A ringing sound is not
made.
Telephone
* Printer manual : "Operation manual (for printer operation and general information)"