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Problems during Printing
171
Problem Solving
10
Problems during Printing
The following helps you solve problems encountered during printing.
Symptoms Check Remedy
Unable to print. Is the circuit breaker or the
power switch of the machine
off?
Turn on the circuit breaker (main power
switch) and the power switch.
Refer to "Power On / Off" (P.25).
Is the print mode [Offline]? Press the <Machine Status> button, and
confirm [Print mode] in the [Machine
Status] screen. If [Print Mode] is [Offline],
select [Online] in the [Print Mode] screen.
Is the network cable of the
machine disconnected?
Connect the network cable of the machine.
Does any error occur on the
machine?
Check the error message, and follow the
instructions to solve the problem.
Is the network path of the IP
address correctly set?
Set the network path of the IP address
correctly.
Is an interrupt operation
performing?
Cancel the interrupt operation.
Unable to print
using the manual
feed tray
(Bypass).
Is the specified media size
paper loaded correctly?
Load the correct size paper media in
accordance with the message appears and
print again.
Refer to "Using the Manual Feed Tray
(Bypass)" (P.36).
Paper media is
often jammed or
wrinkled.
Is the correct type of paper
media used?
Load a correct type of paper media.
Refer to "Media Type" (P.32).
Is the paper media loaded
correctly?
Load the paper media correctly.
Refer to "Loading Media" (P.34).
Is the media tray set
correctly?
Firmly push in the media tray until it stops
to set it correctly.
Refer to "Loading Media" (P.34).
Is the paper media damp? Replace with paper media from a new
ream.
Refer to "Loading Media" (P.34).
Are the media loaded and
media settings correct?
Correctly select the media size series and
media type to match with the media
loaded.
Refer to "Media Settings" (P.39).
Are there any torn pieces of
paper still remaining inside
the machine or is there a
foreign object in the
machine?
Open the door of the machine or slide out
the media try to remove the torn paper or
the foreign object.
Refer to "Paper Jams" (P.176), "Loading
Media" (P.34).
The prints are
too light.
Is the message for load
toner displayed?
Load toner.
Refer to "Loading Toner" (P.154).
Is the toner density
appropriate?
Adjust the toner density.
Refer to "Toner Density" (P.128).