ADIC 6-00028-01 Rev A Time Clock User Manual


 
Managing the AMASS File System
-22 Troubleshooting Tools 6-00028-01 Rev A
Requests Not Getting to Library
AMASS is running but is not behaving as expected, for
example, I/O requests are not going to the library.
To correct, perform the following steps:
Step 1. Log in as root.
Step 2. Use the amass_log script to display the system log
messages. For more information on this script, see
“amass_log” on page 4-7.
Make sure the messages being looked at are for the
current time period. Review prior messages to
determine if any errors indicate the cause of the
problem. For additional information regarding
messages, refer to Errors and Corrective Action.
Step 3. If the problem persists or if the cause cannot be
determined through the system log, make sure the
library is properly connected and run the
amass_tests script. For more information on this
script, see “amass_tests” on page 4-12. Check the
script output for recommended corrective action.
Step 4. If the problem persists, see “Prepare to Contact
Technical Support” on page -32.