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Managing the AMASS File System
-32 Troubleshooting Tools 6-00028-01 Rev A
Prepare to Contact Technical Support
Depending on how you purchased technical support, telephone
support is provided either through your reseller or directly
through ADIC. The ADIC Technical Assistance Center in
Denver, Colorado provides world-wide service and support.
• In the USA and Canada, call 1-800-827-3822.
• Outside the USA and Canada, call 303-874-0188 or toll-free
00800-9999-3822.
• Send e-mail to: support@adic.com
Before contacting ADIC technical support, perform the
following steps:
Step 1. Print the following files:
• /usr/amass/tools/typescript.
• /usr/amass/tools/install/config.out.
(This file may not exist if the test scripts cannot
detect an error.)
Step 2. Print the output from the amass_log script,
making sure the correct system log file is scanned.
To run this script, see “amass_log” on page 4-7.
Step 3. Run the amass_snap script to collect system
information. To run this script, see “amass_snap” on
page 4-9.