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Mac mini (Mid 2010) Symptom Charts — Startup and Power 28
2010-08-03
Kernel Panic, System Crashes
Quick Check
Symptoms Quick Check
Kernel Panic, System Crashes
• Kernel Panic on startup or
desktop use.
• System freeze during use.
• System freeze upon wake from
sleep.
1. Isolate OS by starting up system from original
Mac mini Install DVD, from the same model of
computer setup in Target Disk Mode, or from
compatible known-good OS on an external drive.
Both AirPort and Bluetooth services are available
when booted from the Install disk.
2. Ensure that all software and rmware updates
for the computer have been installed to take
advantage of any available bug xes.
3. Reset SMC and PRAM to clear any stored,
corrupted information.
4. Start up in Safe Mode by holding the shift key
down during startup to load only required kernel
extensions and disable all startup and login
items. See KBase article
http://support.apple.com/kb/HT1564
5. Check the panic.log, located /Library/Logs/
Panicreporter, for information in the backtrace
that may give clues about which hardware driver
was loading when kernel panic occurred.
6. For more information on kernel panics refer to
KBase article
http://support.apple.com/kb/HT1392
Deep Dive
Check Result Action Code
1. Run the latest available service
utilities, or try to run the Apple
Hardware Test (with or without
the Install DVD available) by
pressing the D keyboard key
on startup. Does the computer
boot up to any of these
diagnostics?
Yes Run all available tests and
proceed with results. If
diagnostics still boot with a
kernel panic, go to step 2.
No Go to step 2.