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Mac mini (Mid 2010) Symptom Charts — Mass Storage 51
2010-08-03
Mass Storage
Hard Drive(s) Not Recognized
Unlikely cause: power supply, wireless card, fan, speaker
Quick Check
Symptoms Quick Check
Drive Is Not Recognized
Drive Does Not Boot
• Flashing Question Mark
• Boots to Grey Screen
• Boots to Blue Screen
1. Use a known good mouse. A stuck mouse button
will not allow boot.
2. Boot from original Mac mini Install DVD inserted
in internal optical drive (or in the optical drive of
another computer setup in Target Disk Mode),
or from and external up to date Mac OS X10.6.X
drive. Verify S.M.A.R.T. status of drive using Disk
Utility.
3. Repair disk using Disk Utility.
4. Erase disk and reinstall Mac OS. Note: Make sure
data has been backed up before erasing hard
drive.
5. Use Target Disk Mode to attempt to mount user’s
hard drive on a known-good similar computer. If
mounted, use Disk Utility on host computer for
Quick Checks 2, 3 and 4.
Deep Dive
Check Result Action Code
1. Boot from Install DVD inserted
in internal optical drive (or in
the optical drive of another
computer setup in Target Disk
Mode), or from an external
drive and run Disk Utility. Verify
that user hard drive is available
for Disk Utility to repair.
Yes Go to step 2
No Go to step 5
2. Run Disk Utility ‘Repair Disk’
function and verify that it
completes successfully.
Yes Go to step 3
No Go to step 4