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Mac mini (Mid 2010) Symptom Charts — Communications 37
2010-08-03
Communications
AirPort/Bluetooth Issues
Quick Check
Symptoms Quick Check
AirPort/Bluetooth Issues
• AirPort or Bluetooth cannot be
enabled.
• AirPort/Bluetooth card not
available in System Proler
• Unable to join networks or pair
devices
• Intermittent device or
connection dropouts
• Limited wireless range
1. Verify that AirPort or Bluetooth is turned ON ,
2. (AirPort) Make sure that a network is available
and selected.
3. (AirPort) Run the Apple System Proler and verify
that installed AirPort card supports the channel
number used by the wireless access point.
4. (AirPort) Check if the wireless access point
requires special connection and encryption
protocols.
5. (AirPort) Check the number of users trying to
use AirPort in the area for possible network
congestion (available bandwidth).
6. (Bluetooth) If customer complaints about a
Bluetooth issue with his input device, rst use a
known-good Bluetooth input device to perform
tests with computer. Then test customer’s
Bluetooth device on known-good computer to
dene which side is creating the communication
issue.
7. (Bluetooth) Make sure that customer is not using
too many Bluetooth devices, and that disabling
one of them does not solve the issue.
8. Isolate potential OS related issues by starting up
from another bootable drive like the original Mac
mini Install DVD inserted in internal optical drive
(or in optical drive of another computer setup
in Target Disk Mode), an up -to-date Mac OS X
10.6.X external bootable drive, or from a same
model of Mac mini setup as FireWire Target Disk
Mode.
9. Check for nearby sources of interference such as
microwave ovens or cordless phones. See article
<http://support.apple.com/kb/HT1365>