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Mac mini (Mid 2010) Symptom Charts — Communications 43
2010-08-03
Wireless Input Device Doesn’t Pair
Quick Check
Symptoms Quick Check
Wireless Input Device Doesn’t
Pair
• Can’t get system to recognize a
Bluetooth keyboard or mouse
1. Remove and reinstall the batteries for the device.
2. Check that device is powering on.
3. Use known-good batteries with the device.
4. Ensure that device is being used within range. 30
ft. for Bluetooth devices.
5. Ensure that the latest Software Updates have
been applied.
Deep Dive
Check Result Action Code
1. Without any wired input
devices connected, start the
computer. Does the computer
show the Bluetooth Setup
assistant?
Yes Bluetooth hardware is active.
Go to step 3.
No Inspect and reseat AirPort/
Bluetooth card ex cable
connections to logic board
and to AirPort/Bluetooth card.
Go to step 2
X03
2. Restart the machine without
any wired input devices
attached. Does the computer
show the Bluetooth Setup
assistant?
Yes Bluetooth hardware is active.
Go to step 3.
No Replace the AirPort/Bluetooth
ex cable.
M11
3. With a known-good wireless
mouse on, and in discoverable
mode, can you successfully pair
the mouse with the assistant?
Yes Check for stability.
Go to step 4
No Go to Wireless Device Loses
Connection symptom.