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Mac mini (Mid 2010) Symptom Charts — Input/Output Devices 66
2010-08-03
Input/Output Devices
Apple Remote Inoperable
Unlikely cause: power supply, fan, optical drive, hard drive
Quick Check
Symptoms Quick Check
Apple Remote Inoperable
• Apple Remote doesn’t bring up
Front Row
• Apple Remote doesn’t control
iTunes
• Apple Remote doesn’t control
computer volume
1. Make sure you’re using the Apple Remote
within 30 feet of the computer, and have an
unobstructed line-of-sight to the computer.
2. Make sure you’re pointing the lens end of
the Apple Remote directly at the front of the
computer, and run PhotoBooth to check that
invisible IR signal is coming from remote.
3. Make sure “Disable remote control infrared
receiver” checkbox in the Security
4. Ensure that all available Software Updates have
been applied to the computer for access to the
latest bug xes.
Deep Dive
Check Result Action Code
1. Open System Preferences >
Security. Is “Unpair” available in
this preference pane?
Yes Click the “Unpair” button to
disable possible pairing with
another Apple Remote. Go to
step 3
No Possible IR board issue. Go to
step 4
2. With a replacement battery,
can you see a white ashing
light from the Apple Remote in
the PhotoBooth video preview
window?
Yes Battery issue. Issue resolved X05
No Apple Remote defective.
Replace the Apple Remote.
X04
3. After clicking “Unpair”, does the
computer now respond to the
Apple Remote?
Yes Pairing issue. Issue resolved
No Possible IR board issue. Go to
step 4