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Preface - About This Document
12 Installation Guide
Intended Audience
This document is intended for anyone who is responsible for installing and maintaining the
Avaya Computer Telephony software. Additionally, this document assumes that the reader
has the following knowledge or skills.
● A basic understanding of CTI, such as the roles of the switch, the server, and client
workstations
● Familiarity with Telecommunications Protocol/Internet Protocol (TCP/IP) addressing
● A working knowledge of Windows NT, Windows 2000 or Windows XP.
● Basic administrative skills on DEFINITY and Multi Application Platform for DEFINITY
(MAPD)
Document Organization
This guide consists of high level conceptual information, task-oriented procedures, and
basic information about Avaya Computer Telephony in general, as summarized in the
following list.
● Preface — “About This Document”
The section you are currently reading provides you with an orientation to the rest of the
information in this document as well as an introduction to online Avaya Computer
Telephony documents that are included on the Avaya Computer Telephony CD ROM
(be sure to read “Avaya Computer Telephony Documents” and familiarize yourself with
the documents).
● Chapter 1: Learning About Avaya Computer Telephony
Use this chapter as a CTI refresher. It provides a conceptual description of the
components (hardware and software) that a Avaya Computer Telephony
implementation comprises.
● Chapter 2: Administering the Switch
Use this chapter for carrying out the switch based administrative tasks that form the
prerequisites for installing the Avaya Computer Telephony software.
● Chapter 3: Installing Avaya Computer Telephony Server Software
Use this chapter for carrying out the tasks associated with installing the Avaya
Computer Telephony server software.