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Issue 1 October 2003 23
Chapter 1: Learning About Avaya Computer
Telephony
Use this chapter to familiarize yourself with basic Computer Telephony Integration (CTI)
concepts and the capabilities of Avaya Computer Telephony as an implementation of CTI.
This chapter contains the following sections:
● What is CTI? on page 24
● The Essential Components of a CTI System on page 26
● A Typical Avaya Computer Telephony Configuration on page 27
● Avaya Computer Telephony Components on page 29
● A Closer Look at the Essential Avaya Computer Telephony Components on page 30
● Security Issues on page 31
● Private Data and Client Applications on page 35
● Implementing a Firewall Strategy