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4 Installation Guide
Private Data and Client Applications. . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Chapter 2: Administering the Switch. . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Scope of this Chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Hardware and Software Components . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Using the Information in this Chapter . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Activating Software Features — RFA and License Files . . . . . . . . . . . . . . . . . 40
License Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
License File and Optional Features Forms . . . . . . . . . . . . . . . . . . . . . . . 40
Administrative Tasks for Avaya Platforms That Use the MAPD . . . . . . . . . . . . . . 41
Setting Up Your LAN for Avaya Computer Telephony . . . . . . . . . . . . . . . . . . 42
Server LAN Segment (connectivity to the switch). . . . . . . . . . . . . . . . . . . 42
IP Addresses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Client LAN Segment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Guidelines for Setting Up a Private LAN . . . . . . . . . . . . . . . . . . . . . . . 43
If You Intend to Use Host Names . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Task 1: Administering a Link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Task 2: DLG Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Administrative Tasks for Avaya Platforms That Use the Co-Resident DLG . . . . . . . . . 53
CTI Link Administration on Configurations with Processor Connectivity . . . . . . . . . 54
CTI Link Administration on Configurations with CLAN Connectivity . . . . . . . . . . . 56
Chapter 3: Installing Avaya Computer Telephony Server Software . . . . . . . . . . 59
Planning Your Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Gather the Necessary Information. . . . . . . . . . . . . . . . . . . . . . . . . . 61
Determine the Requirements of Your Configuration. . . . . . . . . . . . . . . . . . 61
Determine the Type of Installation -- Initial Installation or Upgrade. . . . . . . . . . . 61
Make Sure Your Platform Can Support Avaya Computer Telephony . . . . . . . . . . 61
Avaya Computer Telephony Hardware and Software Requirements . . . . . . . . . . . 62
Guidelines for Upgrading Avaya Computer Telephony . . . . . . . . . . . . . . . . . . 64
Other Things to Consider for an Upgrade. . . . . . . . . . . . . . . . . . . . . . . . 65
Specialized Installations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Before You Install the Avaya Computer Telephony Server Software . . . . . . . . . . . . 67
Avaya Computer Telephony Installation Guidelines. . . . . . . . . . . . . . . . . . . . 68
Procedure for Initial, Default Installation of Avaya Computer Telephony Server Software . . 70
Perform Initial Restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Desktop Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Basic Maintenance Tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Starting and Stopping the Telephony Services Software . . . . . . . . . . . . . . . . . 87
Starting Telephony Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Enabling Automatic Startup and Recovery . . . . . . . . . . . . . . . . . . . . . . 89
Manually Stopping Telephony Services . . . . . . . . . . . . . . . . . . . . . . 89
Removing Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Procedure to Remove Programs . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Reinstalling Telephony Services
Server Software
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90