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Installing Avaya Computer Telephony Server Software
64 Installation Guide
Guidelines for Upgrading Avaya Computer
Telephony
Although the installation procedure in this chapter depicts an initial installation, you follow
the same basic procedure to upgrade. If you are upgrading, however, be sure to review
this section before you upgrade your Avaya Computer Telephony software.
● If you install any Service Packs or if you upgrade Windows NT, Windows 2000,
Windows XP software on a machine that already has Telephony Services software
installed, you must reinstall all of the Telephony Services software components,
including the Telephony Services Security Database (SDB).
● If you are upgrading (or migrating) from a NetWare Telephony Server to a Windows NT,
Windows 2000, Windows XP Telephony Server, see Appendix C:
Migrating your
Security Database.
● Uninstalling the Telephony Server software is not recommended when upgrading from
an earlier release unless the new software will be installed in a different directory on the
server. (Information about the Telephony Server is stored in the Windows NT, Windows
2000, Windows XP Registry. These registry settings are removed when the software is
uninstalled.)
● Stop Telephony Services and the Logging Service before you attempt to install the new
software. See Manually Stopping Telephony Services
on page 89.
● Overwrite your previous installation of Avaya Computer Telephony. If the previous
installation did not use the default destination folders (C:\Program Files\Avaya\CT) for
these components, be sure to specify the destination folders that were used during the
initial installation. Steps 7 and 8 provide a Destination Directory dialog box that enables
you to browse to, and specify another destination for Avaya Computer Telephony server
files.