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Troubleshooting 119
Troubleshooting
5
Insert the stack in the sheet feeder.
6
If you are loading Plain Paper, Bubble Jet Paper, or High Resolution
Paper, make sure the paper stack is not above the load limit mark.
7
Make sure the paper guide on the sheet feeder is set to the correct
mark for the width of the media you are using.
8
Check the leading edge of the stack inside the printer and make sure
that it is square against and below the lip of the feed slot. If you see
any sheets curling into the feed slot, remove the stack and insert it
again.
9
Clean the feed rollers. (☞ 130) With long use the feed rollers may col-
lect dirt and paper dust which prevent media from feeding correctly.
Double-feeding from the paper cassette
1
Remove the paper output receiver.
2
Remove the paper cassette.
3
If you see any paper in the paper cassette slot, remove it.
4
Press and hold down the cassette access cover on the back of the print-
er. If you see any paper in the printer, remove it with your other hand
as you continue to hold open the cover.
The spring on the cover is very strong. Hold down the rear cover
firmly to prevent it from snapping shut quickly and pinching your
hand.
5
Remove the stack from the paper cassette and fan it to remove static
cling.
6
Make sure you are using the correct feed method for the media. (☞ 55)
Only Plain Paper, Bubble Jet Paper, and High Resolution Paper can
be fed from the paper cassette. Other media must be fed with the
sheet feeder or from the manual feed slot.
Incorrect
Correct
Yellow tab