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Troubleshooting
Chapter 14
Troubleshooting
This chapter contains information to help you solve problems that
may occur while you are using your MultiPASS 1000. It includes:
❏ Clearing paper jams
❏ Problems and solutions
❏ Display messages and actions
A problem may have one or a combination of causes, including a
malfunction in your computer, the software, the parallel cable, or
the MultiPASS 1000 itself. The information presented in this
chapter will help you locate the problem.
This chapter also lists the messages that appear in the LCD display
of your control panel. Messages may provide the status of the
MultiPASS 1000 or may indicate a problem has occurred.
If your MultiPASS 1000 is not operating properly, try the
suggestions in this chapter. If you have a problem you cannot
resolve by referring to the information in this chapter, contact:
Canon U.S.A. Consumer Information Service
1-800-828-4040
The staff can provide you with the telephone number of your local
Canon Authorized Service Facility (ASF).
N
Attempting to repair the MultiPASS 1000 yourself may void the
warranty.
Before contacting Canon, make sure you have the following
information:
❏ Product name
❏ Serial number
❏ Place of purchase
❏ Nature of problem
❏ Steps you have taken to solve the problem and the results
Chapter 14 Troubleshooting 14-1