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Chapter 14 Troubleshooting 14-7
You cannot poll other units
❏ Make sure you have not fed a document into the Automatic
Document Feeder (ADF).
❏ Make sure your polling ID matches that of the other party.
❏ Make sure paper is loaded in the paper cassette.
❏ Make sure the other party has set their fax to receive
automatically.
❏ Make sure the other party has properly fed the document into
their fax.
❏ See Chapter 10, Special Sending Procedures, for details on
polling.
Nothing appears on the printed page
❏ Clean the print head several times.
❏ Make sure the ink cartridge is installed properly. See Replacing
the Ink Cartridge on page 13-9.
❏ Make sure the INK DETECTOR option is set to ON. See Changing
Printer Settings on page 12-1.
❏ Try another ink cartridge.
Other Problems
You cannot make copies
❏ Make sure the handset is on the hook.
❏ Make sure a document is set in the Automatic Document
Feeder (ADF).
❏ Print an activity report to ensure the MultiPASS 1000 is
working properly.
You cannot use the answering machine
❏ Make sure the ANS HOOK UP light is on.
❏ See Chapter 8, Using the Telephone, an Answering Machine, and a
Modem, for details.
Troubleshooting