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Chapter 14 Troubleshooting 14-5
Problems and Solutions
This section lists common problems and their solutions.
Sending Problems
You cannot send documents
❏ Make sure you are feeding the document properly into the
Automatic Document Feeder (ADF). See Chapter 4, Preparing
Documents and Making Copies.
❏ Make sure the other party has installed recording paper in
their fax and that their fax is in the receive mode.
❏ Make sure there is a dial tone when you lift the handset.
❏ Make sure your dialing method, touch tone or pulse, is set
correctly. See Chapter 9, Using Special Dialing, for details.
❏ Print an activity report and check for an error code. See
Printing Activity Reports on page 11-3.
You cannot send documents through relay units
❏ Make sure the other unit is a Canon fax machine with relay
capability.
❏ Make sure you have registered your fax number in the
MultiPASS 1000. See Chapter 3, Registering Information in
the MultiPASS 1000.
❏ Make sure your fax number is registered with the relay fax
unit.
❏ Make sure that the fax numbers of the receiving “final
destinations” are registered with the relay fax.
You cannot send confidential documents
❏ Make sure the other unit is a Canon fax machine with
confidential receiving capability.
❏ Make sure the confidential mailbox number you entered
matches that of the other party.
❏ Make sure the other party has registered the mailbox to which
you are sending.
❏ See Chapter 10, Special Sending Procedures, for details on
sending a confidential document.
Troubleshooting