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14-14 Troubleshooting Chapter 14
Error
Message code Cause Action
REDIALING The MultiPASS 1000 is Wait for the MultiPASS
waiting to redial the 1000 to try redialing. If that
other party’s number doesn’t work, wait until the
because the line was MultiPASS 1000 starts to dial
busy or the other party the number, then press STOP
did not answer when to cancel redialing. Try to
you first tried to send send the document again at
the document. a later time.
REINSTALL CARTRIDGE The ink cartridge is Remove and reinstall the
not installed correctly. cartridge. See page 13-9.
Dirt has built up on Try removing and reinstalling
the contact. the ink cartridge a few times.
If this does not clear the
message, clean the contact
with a cotton swab dampened
with isopropyl alcohol. (The
contact is located on the inside
of the yellow post that holds
the ink cartridge.)
SUPPLY REC. PAPER The paper cassette is Check the paper cassette.
not installed correctly Make sure paper is loaded
or it is out of paper. and the cassette is installed
correctly.
If this message appears and
the paper cassette is loaded
with paper and seems to be
installed correctly, remove the
paper cassette. Try pressing
down on the stack of paper
toward the back of the
cassette. Press down firmly
several times; this may loosen
the springs that hold the
paper firmly in the cassette.
Make sure the thickness of the
stacked paper is less than 3/4
inch (20 mm).