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14-6 Troubleshooting Chapter 14
The images you send are dirty or spotted
❏ Make sure the document scanning glass is clean.
❏ Clean the scanning glass. See Chapter 13, Maintaining the
MultiPASS 1000, for details.
Receiving Problems
You cannot receive documents automatically
❏ Make sure all the MultiPASS 1000 connections are secure.
❏ Make sure the MultiPASS 1000 is set to receive documents
automatically. See Chapter 7, Receiving Fax Documents.
❏ Make sure you have printed out any documents received in
memory. See Receiving Documents in Memory on page 7-7 for
details.
❏ Make sure paper is installed in the paper cassette.
❏ Check the LCD display for an error message. See page 14-10
for details.
❏ Print an activity report and check for an error code. See
Printing Activity Reports on page 11-3.
You cannot receive documents manually
❏ Make sure you have not fed a document into the
Automatic Document Feeder (ADF).
❏ Make sure you press START/COPY before hanging up the
receiver.
❏ Make sure you have printed out any documents received in
memory. See Receiving Documents in Memory on page 7-7 for
details.
❏ Check the LCD display for an error message. See page 14-10
for details.
The images you receive are dirty or spotted
❏ Make sure the other party’s fax machine is working properly.
❏ Print a report and then make a copy on the MultiPASS 1000.
If the image is OK, then the MultiPASS 1000 is operating
properly. Contact the other party and have them check their
machine.