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Compaq ProLiant BL p-Class GbE Interconnect Switch User Guide G-3
COMPAQ CONFIDENTIAL Codename: Vanilla Part Number: 263680-001 Last Saved On: 4/23/02 10:20 AM
Table G-1: Troubleshooting: Setting Up and Accessing continued
Problem Possible Cause Possible Solution
The GbE Interconnect Switch is not
seated properly.
Make sure that the GbE Interconnect Switch
is inserted completely and seated properly.
The Power LED on the
GbE Interconnect Switch
is not on.
The server blade enclosure is not
powered up.
Make sure that the server blade enclosure is
powered up and all the power connections
are intact.
The Power LED on the
GbE Interconnect Switch
stays amber for more than
30 seconds and GbE
Interconnect Switch does
not boot.
The standby mode time out function
is malfunctioning.
Force the GbE Interconnect Switch to boot by
pressing the Pwr/Rst button.
The cable is not properly plugged in. Check the cable to ensure that it is plugged in
and seated properly.
The cable or connector heads are
faulty.
Replace the cable with another tested cable.
No link LED displays, even
after you plug the
Category 5 cable in the
RJ-45 connector of the
external port.
The RJ-45 connector on the switch
or LED is faulty.
After checking and replacing the cable, if no
link LED displays, check whether the port is
transferring data. If yes, the LED is faulty. If
no, it could be a faulty RJ-45 connector. Call
your service representative.
The null modem cable is faulty. Make sure that you use the null modem cable
provide by Compaq Computer Corporation
with this hardware.
Cannot access the GbE
Interconnect Switch serial
console interface using
null modem connection
from a PC Terminal
Emulation Program.
The connection settings do not
match the GbE Interconnect Switch
serial settings.
Make sure that the PC Terminal Emulation
session settings match the GbE Interconnect
Switch serial settings.
NOTE: Refer to Chapter 3 for default serial
settings if you are connecting to the GbE
Interconnect Switch for the first time.
An error message that the
GbE Interconnect Switch
failed to complete the
system self-testing is
displayed on the serial
console screen.
The system diagnostic tests failed. Note the reason for the failure from the serial
console screen message and call your
service representative.
The keyboard locks up
when using HyperTerminal
to log on to the GbE
Interconnect Switch
through the console
interface.
Scroll lock is on.
Press the Scroll Lock key on the keyboard
and make sure that the scroll lock is off.
continued