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G-8 Compaq ProLiant BL p-Class GbE Interconnect Switch User Guide
COMPAQ CONFIDENTIAL Codename: Vanilla Part Number: 263680-001 Last Saved On: 4/23/02 10:20 AM
Table G-4: Troubleshooting: Upgrading Firmware Using the Serial Port
Problem Possible Cause Possible Solution
The Runtime image (firmware
file) is corrupt.
Download the new runtime image (firmware file)
using the procedure in Appendix F.
On the serial console
screen, a message that
GbE Interconnect Switch
failed to load runtime
image (firmware) is
displayed.
The Flash file system is partially
corrupted.
Call your service representative.
From the serial console,
pressing the pound (#) key
during the boot procedure
does not force the GbE
Interconnect Switch into
the download mode.
You did not press the pound (#)
key during the time the boot
procedure responds to this
special key.
Press the pound (#) key immediately when you see
the boot procedure starting the Power-On Self-
Test. Pressing the pound (#) key in the middle of
the Power-On Self-Test process puts the GbE
Interconnect Switch into the download mode
instead of the runtime mode.
After forcing the GbE
Interconnect Switch into
the download mode, the
console screen displays a
message to change the
baud rate for your terminal
emulation session for
ZModem transfer and also
displays unusual
characters.
Your terminal emulation session
baud rate does not match the
GbE Interconnect Switch serial
console baud rate in the
download mode.
Change the baud rate of your terminal emulation
session to match the GbE Interconnect Switch
serial console baud rate in the download mode.
NOTE: The baud rate for the GbE Interconnect
Switch serial console in the download mode and
runtime mode are two separate settings.
After starting to download
the firmware file, the
download fails.
The firmware file is not the
correct one or is corrupt.
• Obtain the latest firmware file that is specified
for this GbE Interconnect Switch.
• Be sure that the file size matches the original
one on the media.
The GbE Interconnect
Switch configuration is
corrupt.
An error was made when saving
the GbE Interconnect Switch
configuration.
Reboot the GbE Interconnect Switch and reload the
factory settings. This action clears all settings and
restores them to the initial values that were present
when the GbE Interconnect Switch was purchased.
Refer to “Rebooting the GbE Interconnect Switch”
in Chapter 3 (console management interface) or
“Resetting the GbE Interconnect Switch
Configuration to Factory Defaults” in Chapter 4
(Web-based interface).
After reloading the factory settings, reconfigure the
GbE Interconnect Switch settings.
NOTE: When rebooting, you have the option to
reset all settings except the IP address.