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Troubleshooting
User’s Guide for the Magna™ Class Printer
When to obtain service
Perform the steps earlier in this chapter before obtaining service. Call
for service if:
•
A troubleshooting process instructs you to call service
•
A troubleshooting process does not produce the expected result
•
You experience a problem repeatedly
Packing the printer for shipping
When service requests that you return the printer to a service center
for repair, pack the printer for shipping. You might also need to pack
the printer to send it to another location.
Pack the printer
1 Turn off power to the printer.
2 Remove the power cord from the printer and power receptacle.
Remove the interface cable and any other cables attached to the
printer.
– If you are shipping the printer to use at another location, pack
the power cord, interface cable, and any other cables in the
accessories box.
– If you are shipping the printer for service, do not ship cables
with the printer unless asked to do so.
3 Remove all cards from the card cartridge, and card output
stacker, and printer. Do not ship cards unless asked to do so.
4 Secure the print ribbon cartridge. Leave the print ribbon cartridge
in place or apply packing tape. See Figure 2-5 for the location of
the tape. Avoid applying tape to labels in the printer.
5 Make sure all other supply cartridges are secured in place.
6 Close the cover.
7 Use the original shipping carton, plastic bag, and foam shipping
supports.
MagnaUserGuide.book Page 16 Friday, May 5, 2000 1:09 PM