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Troubleshooting
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Obtain guidance from service before performing this task.
User’s Guide for the Magna™ Class Printer
Printed card images
(photos) look faded.
Printed cards, including
text, look faded.
The image capture system
needs adjustment.
Print ribbon may have
been stored improperly or
damaged.
The printhead intensity
setting might need to be
changed.
The cards may not meet
specifications.
The printhead may be
dirty.
See the information for the
image capture system.
Change the print ribbon
and then print a test card.
See Chapter 2.
Change the printhead
intensity. See Chapter 5.
#
Obtain and use a different
supply of cards. See
Appendix B.
Clean the printhead. See
Chapter 4.
If the problem persists,
contact your service
representative.
Part of the printed image
is discolored.
Cards might have
fingerprints or other dirt on
them.
The cards might be
contaminated or otherwise
not meet specifications.
The rollers might be dirty.
A signature panel is
located on the other side
of the card.
Handle cards without
touching the surface to be
printed. Wear gloves when
handling unprinted cards.
Obtain and use a different
supply of cards. See
Appendix B.
Use a printer cleaning
card. See Chapter 4.
Redesign the card to
avoid printing photos over
signature panel residue.
Table 6-1: Print quality problems
What you see Possible causes Solutions
MagnaUserGuide.book Page 6 Friday, May 5, 2000 1:09 PM