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User’s Guide for the Magna™ Class Printer
6
6
Troubleshooting
This chapter explains how to troubleshoot the
Magna Class printer and how to obtain service. It
explains:
• What to do if you think the printer is not
working
• Problems you might see in the appearance of cards
• How to obtain service
• How to package the printer to return for service
When you experience problems using the printer, follow the
guidelines in this chapter.
• Record the model number and serial number of the printer
(located on the bottom of the printer)
• Keep notes on the problem, including the message number and
the solutions you attempt.
• Obtain information about the supplies used, including:
– Card stock and type (such as composite or PVC, three-track
magnetic stripe, manufacturer, and so on). This information is
located on the packaging for cards.
– Type of ribbon (such as YMCK) and the lot number used for
personalizing cards. This information is located on the
package of the ribbon.
– Lot number of the overlay supply roll if used. This information
is located on the package or label of the supply.
If you need to call for service, this information will help your service
representative address your concerns.
For more information about messages, see “Responding to
messages” on page 3-14.
If you think the printer is not working
The printer, printer driver, and card creation application work together
to produce cards. If the system is not working as you expect and does
not display messages, follow these steps to isolate the source of the
problem before contacting your service representative.
MagnaUserGuide.book Page 1 Friday, May 5, 2000 1:09 PM